Cancellation &
Refund Policy

Last updated: 9/3/2025

Our Commitment

At SnapForge AI, operated by HackertronSoftware, we want you to be completely satisfied with your purchase. We understand that sometimes things don't work out as expected, and we've created this policy to be as fair and transparent as possible.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all credit purchases, subject to the following conditions:

  • You have used less than 10% of your purchased credits
  • The refund request is made within 7 days of purchase
  • This is your first refund request
  • No violation of our Terms of Service has occurred

How to Request a Refund

  1. Email us at refunds@snapforgeai.com within 7 days of purchase
  2. Include your order number and email address used for purchase
  3. Briefly explain the reason for your refund request
  4. We'll review your request within 24-48 hours
  5. If approved, refunds are processed within 5-7 business days

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • More than 10% of purchased credits have been used
  • More than 7 days have passed since purchase
  • Credits were obtained through promotional offers or discounts of 50% or more
  • Free trial credits (these are always non-refundable)
  • Previous refund has been issued to the same account
  • Violation of our Terms of Service or abuse of the platform

Cancellation Policy

Since SnapForge AI operates on a pay-as-you-go credit system rather than subscriptions:

  • There are no recurring charges to cancel
  • Credits never expire, so there's no need to cancel to avoid losing them
  • You can stop using the service at any time without penalty
  • Your account remains active indefinitely unless you request deletion

Account Deletion

If you wish to permanently delete your account:

  • Email us at support@snapforgeai.com
  • Account deletion is permanent and cannot be reversed
  • All unused credits will be forfeited
  • Your data will be deleted within 30 days
  • You can create a new account in the future if desired

Technical Issues

If you experience technical problems that prevent you from using your credits, please contact our support team immediately. We'll work to resolve the issue or provide appropriate compensation, which may include:

  • Additional credits to compensate for the inconvenience
  • Extended refund eligibility period
  • Full refund if the issue cannot be resolved

Disputes and Chargebacks

We encourage customers to contact us directly to resolve any issues before initiating a chargeback. Accounts with active chargebacks will be suspended until the matter is resolved. Fraudulent chargebacks may result in permanent account termination and legal action.

Contact Us

For refund requests or questions about this policy:

Refund Requests: refunds@snapforgeai.com

General Support: support@snapforgeai.com

Response Time: 24-48 hours

Policy Updates

This policy may be updated from time to time. Changes will be posted on this page with an updated revision date. Major changes will be communicated via email to all active users. Your continued use of the service after changes constitutes acceptance of the updated policy.